Ahoy 👋 I'm Jay Padzensky, a Customer Experience leader who builds Support teams and pets every dog he can

I've spent the last eight years of my career building SaaS Support teams. From IC to Program Manager to People Manager to Operations, I've touched virtually every aspect of a Support team for Series A and B companies. Being an early employee means saying "Yes" to all the things and being a useful generalist and solving problems. Be it setting strategy and tactics, establishing metrics and reporting, clearing a massive backlog, re/writing training and onboarding, coaching employees, and/or making cross-functional collaboration work, I've done it. 

And the eight years before that? I served youth in non-profits and education settings, domestically and internationally. 

To recharge outside of work, I do varying amounts of the following (ideally some of them simultaneously)-

• 🌮 Eat food 
• 🍷Collect and drink wine
• 🛩 Travel to learn, learn to travel
• 🗻 Walk up mountains
• 🐕 Dog
• 🎲 Board games
• 🏋️‍♀️ Lift heavy things repetitively, consistently
• 😄 Laugh, make others laugh